FAQ's
What types of apparel do you offer?
We offer a range of stylish apparel, including our popular "Fight with a Smile" hoodies and T-shirts. Each item is designed not only for comfort but also to support transformative community events through your purchase.
How does my purchase contribute to community initiatives?
Every item purchased from our store contributes to spiritual and emotional healing initiatives within the community. By choosing our apparel, you are making a meaningful investment in a greater cause.
What is your return policy?
We accept returns and exchanges within 30 days of the original purchase date. Items must be unused, unwashed, and in their original packaging to be eligible for a return or exchange.
How long does shipping take?
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Standard shipping within the continental United States usually takes 3-7 business days, while international shipping times may vary based on customs processing.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order status through the link provided in the email or by logging into your account on our website.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any associated shipping costs.
Are there any items that cannot be returned or exchanged?
Yes, certain items are non-returnable and non-exchangeable due to hygiene reasons, including undergarments, swimwear, and accessories like hats and caps.
What shipping methods do you offer?
We offer a variety of shipping methods, including standard shipping, expedited shipping, and international shipping options. The shipping carrier will be determined based on the selected shipping method and your location.
How can I contact customer service?
You can reach our customer service team by emailing us at support@welcometothefightclub.com. We are here to assist you with any questions or concerns you may have.